FAQ’s AND HELPFUL INFORMATION
Keeping our clients in the “know” and answering their FAQs and inquiries is an important part of our commitment to customer service.
Below are some of the FAQs that our clients have asked of us recently.
If you have any questions please know that you can contact us at any time and all of our contact details can be found on our Contact Page or in the footer below.
If you have a question and you can’t find a suitable answer below then please reach out to us at any time…we are happy to help.
Frequently Asked Questions
You will have access to over a million stock images for your website as we use popular image platforms like Unsplash & Canva.
There’s no clear answer to this question as search engines change their requirements all the time.
However, we have had clients get to the first page for their main keywords within 2 days of launching and we’ve had websites take 2–6 months for Google to show rank them well.
There is no guarantee you will ever get to the first page of Google for your main keywords, some of your competitors might have huge marketing budgets or have been there for years.
Yes. Your website will be fully responsive and will look great on all devices. We don’t charge extra for this. It comes as standard.
If you already have a website, that’s great. This means we can build your new website whilst your other website is still live.
Once we are ready to go live and you are happy with the new site we can then swap the old site for the new one.
Generally, we use WordPress as this platform is the most user friendly to our clients.
However, we are also well versed in using the Webflow, Wix and Squarespace platforms.
We will ask you a series of questions before we begin, then we will research your market and suggest a series of pages for your website.
We’ll learn as much as we need to know to create compelling content that inspires people to get in touch.
We are happy to write the text for your website if you would like.
This service does come at an additional cost that we will discuss in our consultation meeting.
Yes, you can, we use WordPress to build your website which means you can make changes yourself without knowing how to code.
We will also teach you how to use it in our post LAUNCH training session.
Yes, we can arrange a website maintenance package to suit your needs.
If we build your website, we will generally manage the hosting for you so you don’t need to do anything.
Website Hosting is an annual and ongoing fee.
Yes, we typically request your final payment once you’re happy with your site but before the website goes LIVE.
In some cases on larger website builds we may ask for interim payments if the site will take longer than normal to build.
We split your payment into two. The first 50% is usually taken once you have seen the mockup of your homepage and you have signed the contract and you’re happy to move forward.
The following 50% is taken once you are happy with the finished website just before it is made live onto the internet.
We offer a risk-free guarantee.
Before we build your new website, we’ll design a mockup of your pages.
We’ll design a layout first, that way you’ll get to see our initial designs.
This is your opportunity to give us feedback and if you don’t like it, you don’t have to move forward.
The best part is, this won’t cost you anything.
It depends on what type of website you want. We’ll be able to discuss this on our consultation call before we start working together.
Depending on which package we agree on we could need…
Images of you and your team
Images of your workplace Content for the website e.g. text, PDFs etc
Any Videos you would like to add to the website
Login details to your existing website
Some of this might already be on the existing website, in which case it can be transferred over to the new site.
Before we begin working together, we’ll start with a consultation meeting over the phone or via Zoom to discuss the project.
Once we have started the project, most of the communication will take place over email.
Once we’ve finished your project, we will book your training session.
All of our websites have on-page SEO that includes keyword, metadata and schema markup.
Once we finish your build then you fully own the website.
We are fully experienced in designing in WIX, WordPress, Squarespace and Webflow with Oxygen being our preferred page builder.
Each of our websites comes with SEO and Image Optimisation, SSL Certification and Google Analytics Setup as standard.
Yes, we do have website design packages that range from basic Brochure websites right up to Ecommerce websites.
Our website prices range between $695 and $1995. However, these prices are just a starting point and you can grow and customise your website depending upon your business needs.
We will establish the full costs in our website consultation meeting.
Unlike many design companies, all of our websites are custom designed from the ground up, focusing on enhancing your customer experience.
Yes, we will give you the tools and the training to edit your website yourself.
All of our websites are fully mobile responsive and look great on all mobile devices.
We create websites for all manner of businesses from construction trades to tourism, retailers, restaurants and online E-commerce Stores.
Along with Airlie Beach, Mackay and the Whitsundays, we also service, Hamilton Island, Daydream Island, Hayman Island and various other Island Resorts. We also have clients in Cannonvale, Proserpine and the Mackay Isaac Whitsunday regions.
We are based in the Airlie Beach, Mackay and Whitsundays region of North Queensland.
Here at Illuminate, we are always looking to improve our products and our customer service and we appreciate your comments and feedback.
So please feel free to leave a review on our website for any of our products or services.
If you also think that there are products or services that you would sit well within our brand then please let us know and we can take a look at adding these in the future.
Also please check out our design gallery and some of the wonderful clients we have had the pleasure of working with.