ILLUMINATE WEB DESIGN

OUR FAQ's

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FAQ's and Helpful Information

Keeping our clients in the "know" and answering their FAQ's and inquires is an important part of our commitment to our customer service.
Below are some of the FAQ's that our clients have asked of us recently.
If you have any question please know that you can contact us at any time and all of our contact details can be found on our Contact Page or in the footer below.
If you have a question and you can't find a suitable answer below then please reach out to us at any time...we are happy to help.

Where are you based?
We are based in the Airlie Beach, Mackay and Whitsundays region of North Queensland.
What locations do you service?
Along with Airlie Beach, Mackay and the Whitsundays, we also service, Hamilton Island, Daydream Island, Hayman Island and various other Island Resorts. We also have clients in Cannonvale, Proserpine and the Mackay Isaac Whitsunday regions.
What types of businesses do you create websites for?
We create websites for all manner of businesses from construction trades to tourism, retailers, restaurants and online E-commerce Stores.
Does your service include a mobile responsive website?
All of our websites are fully mobile responsive and look great on all mobile devices.
Will I be able to edit my website design myself?
Yes, we will give you the tools and the training to edit your website yourself.
Do you provide custom web development services?
Unlike many design companies, all of our websites are custom designed from the ground up, focusing on enhancing your customer experience.
How Much Does a Website Design Cost?
Our website prices range between $695 and $1995. However, these prices are just a starting point and you can grow and customise your website depending upon your business needs. We will establish the full costs in our website consultation meeting.
Do you have web design packages?
Yes, we do have website design packages that range from basic Brochure websites right up to Ecommerce websites.
What's included in our affordable web design service?
Each of our websites comes with SEO and Image Optimisation, SSL Certification and Google Analytics Setup as standard.
What platforms do you use to build your websites?
We are fully experienced in designing in WIX, WordPress, Squarespace and Webflow with Oxygen being our preferred page builder.
Who owns the website once it is built?
Once we finish your build then you fully own the website.
Will my website be SEO friendly?
All of our websites have on-page SEO that includes keyword, metadata and schema markup.
HOW DO WE COMMUNICATE THROUGHOUT THE WEBSITE BUILD?
Before we begin working together, we’ll start with a consultation meeting over the phone or via Zoom to discuss the project. Once we have started the project, most of the communication will take place over email. Once we’ve finished your project, we will book your training session.
WHAT WILL YOU NEED FROM ME?
It depends on what type of website you want. We’ll be able to discuss this on our consultation call before we start working together. Depending on which package we agree on we could need… Images of you and your team Images of your workplace Content for the website e.g. text, PDFs etc Staff Profiles Any Videos you would like to add to the website Login details to your existing website Some of this might already be on the existing website, in which case it can be transferred over to the new site.
WHAT IF I DON’T LIKE THE WEBSITE?
We offer a risk-free guarantee. Before we build your new website, we’ll design a mockup of your pages. We’ll design a layout first, that way you’ll get to see our initial designs. This is your opportunity to give us feedback and if you don’t like it, you don’t have to move forward. The best part is, this won’t cost you anything.
WHAT IS YOUR PAYMENT SCHEDULE?
We split your payment into two. The first 50% is usually taken once you have seen the mockup of your homepage and you have signed the contract and you’re happy to move forward. The following 50% is taken once you are happy with the finished website just before it is made live onto the internet.
CAN I MAKE THE FINAL PAYMENT WHEN THE SITE IS READY TO GO LIVE?
Yes, we typically request your final payment once you're happy with your site but before the website goes LIVE. In some cases on larger website builds we may ask for interim payments if the site will take longer than normal to build.
WHO HOSTS THE WEBSITE?
If we build your website, we will generally manage the hosting for you so you don’t need to do anything. Website Hosting is an annual and ongoing fee.
WHAT IF I DON’T WANT TO MANAGE THE WEBSITE AT ALL.
Yes, we can arrange a website maintenance package to suit your needs.
CAN I UPDATE THE WEBSITE MYSELF ONCE IT’S BEEN BUILT?
Yes, you can, we use WordPress to build your website which means you can make changes yourself without knowing how to code. We will also teach you how to use it in our post LAUNCH training session.
WILL YOU WRITE THE TEXT Content FOR ME?
We are happy to write the text for your website if you would like. This service does come at an additional cost that we will discuss in our consultation meeting.
HOW CAN YOU WRITE THE TEXT FOR MY WEBSITE WITHOUT KNOWING WHAT I KNOW?
We will ask you a series of questions before we begin, then we will research your market and suggest a series of pages for your website. We’ll learn as much as we need to know to create compelling content that inspires people to get in touch.
I DON’T WANT TO USE WORDPRESS CAN I CHOOSE ANOTHER?
Generally, we use WordPress as this platform is the most user friendly to our clients. However, we are also well versed in using the Webflow, Wix and Squarespace platforms.
I ALREADY HAVE A WEBSITE, HOW EASY IS IT TO CHANGE IT?
If you already have a website, that’s great. This means we can build your new website whilst your other website is still live. Once we are ready to go live and you are happy with the new site we can then swap the old site for the new one.
WILL MY WEBSITE BE MOBILE FRIENDLY?
Yes. Your website will be fully responsive and will look great on all devices. We don’t charge extra for this. It comes as standard.
HOW LONG WILL IT TAKE TO RANK WELL ON GOOGLE?
There’s no clear answer to this question as search engines change their requirements all the time. However, we have had clients get to the first page for their main keywords within 2 days of launching and we’ve had websites take 2–6 months for Google to show rank them well. There is no guarantee you will ever get to the first page of Google for your main keywords, some of your competitors might have huge marketing budgets or have been there for years.
WILL YOU BUY STOCK IMAGES FOR ME?
You will have access to over a million stock images for your website as we use popular image platforms like Unsplash & Canva.
Additional FAQ's Information

If you are looking for information About Us or details about our Privacy Policy or Cookie Policy pages then you will find links to all of this information and more in the page footer below.

Here at Illuminate Web Designs, we are always looking to improve our products and our customer service and we appreciate your comments and feedback.

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